CV
Lydia T. Williams, M.S.Ed, MBA
Broward County, Florida 33321
E-mail: Lydiazina1@gmail.com
Phone: 754-235-5734
Objective
I am a detail-oriented professional with a robust skill set encompassing exceptional technical knowledge, Business Administration, Management, Leadership, Customer Service, Organizational, and Problem-Solving skills. Known for my adaptability to change in dynamic work environments, I bring a highly motivated, organized, and creative approach to business. As a strategic thinker, I am actively seeking opportunities to build long-term business partnerships with forward-thinking organizations. My commitment to excellence and innovative problem-solving positions me as a valuable asset dedicated to contributing to the success and growth of your organization.
Education:
Master of Science in Instructional Design and Technology
July 2015- Nov 2016
Kaplan University
Master of Business Administration, Information Technology
May 2010 - June 2015
Kaplan University
Bachelor of Technology Specialization in Computer Systems Analysis
Jan 2003-Jan 2007
New York City College of Technology, (CUNY)
Associate of Science (specialization in Computer Science)
Aug. 1997- May 2002
Borough of Manhattan Community College, City University of New York (CUNY)
Certification:
The state of Florida, Department of Education, Educator Certificate No.: 1262412
Grades k-12
Experiences in Education:
Teacher | Information Technology Specialist
Jan. 2019- present
Lauderdale Lakes Middle, International Baccalaureate School| Broward Public Schools
Advising |Adjunct College Lab Technician, Mathematics Department
Oct. 2016 – Jan. 2017
Borough of Manhattan Community College, CUNY
Computer Science Teacher |Technology Teacher (6-12)
Aug. 2014 –Nov 2015
IGeneration Empowerment Academy of Broward County (IGEA Charter Schools of Florida)
Administrative Specialist
Feb. 2013- June 2013
Broward College, Instructional Technology Online Campus Department
College Assistant - Mathematics Department
Oct. 1997- May 2005
Borough of Manhattan Community College, CUNY
Experienced Professional in Education and Information Technology:
Teacher | Information Technology Specialist
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As a Technology Support Specialist and dedicated Technology Liaison for Broward County Public Schools, I excel in overseeing a spectrum of IT functions, from reimaging computers to managing complex network infrastructure. With a proactive problem-solving mindset, I collaborate regularly with administrators, teachers, students, and parents, providing adept troubleshooting and diagnostics support.
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This encompasses maintaining technology systems, collaborating with stakeholders, and ensuring the seamless operation of computer systems both on-site and remotely.
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My proficiency extends to managing network infrastructure, Windows-based servers, Active Directory, and resolving technology-related issues through an IT help desk ecosystem.
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Additionally, I oversee the school's website, SharePoint, Teams, Canvas pages, Avalon camera systems, and IPTV. In a nutshell, I actively contribute to a technology-rich educational environment, fostering growth and proficiency.
Advising | Adjunct College Lab Technician, Mathematics Department
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In my role as an Adjunct College Lab Technician, I provide academic and college success advice to students within the Mathematics Department.
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I offered general guidance, coaching, mentoring, and career exploration support.
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My responsibilities include monitoring and reporting on students' academic progress, conducting workshops on program curricula, and collaborating with faculty and administrative staff.
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I brought a wealth of experience in academic advising, program execution, and holistic student development, facilitating a positive and supportive learning environment.
Computer Science Technology Teacher (6-12)
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As a Computer Science Technology Teacher, I have successfully conducted and led classroom technology instructions for students ranging from grades 6 to 12.
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My teaching expertise covers a broad spectrum, including basic computer keyboard skills, information technology, and new emerging technologies.
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I am adept at preparing course materials, organizing lesson plans, and tracking student progress. My curriculum professionalism, collaboration with fellow educators, and incorporation of learning across core subjects highlight my commitment to providing students with a comprehensive and enriched educational experience.
Administrative Specialist | College Assistant
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In my roles as an Administrative Specialist and College Assistant, I have demonstrated proficiency in database management, data analysis, and help desk support.
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I have managed and modified database systems, collaborated with teams to analyze data, and presented findings through reports and presentations.
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Additionally, I provided helpdesk support to end-users, performed laboratory functions, and assisted with administrative duties.
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My expertise extends to maintaining, upgrading, and troubleshooting computer systems across various departments on campus.
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In summary, my multifaceted career reflects a commitment to education, technology, and administrative excellence.
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I have consistently leveraged my skills and knowledge to contribute meaningfully to the growth and success of educational institutions and technology-driven environments.
Experiences in Administration and Management:
Administrative Specialist Sept 2013 – Sept. 2015
Randstad Staffing, Fort Lauderdale
Administrative Specialist
Prima Home Health, Lauderdale Lakes Feb. 2014 – May 2014
3500 North State Road 7 #499 Fort Lauderdale, FL 33319-33309
Executive Office Manager – Non-For-Profit Aug. 2009– June 2011
American Association of University Women, NYC
Office Manager | Marketing Manager May 2008 – Jan. 2009
Samuel R. Walters, M.D. P.C. |Bronx, NY | Peekskill, Westchester, NY
Operational |Administrative Specialist | Stores Clerk (Inventory Specialist) Jan. 1990 – Mar. 1997
Airports Authority of Jamaica (NMIA) |Palisadoes, Jamaica, West Indies
Evidence of Experience:
Administrative Specialist
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As an Administrative Specialist, I have successfully managed and provided administrative support for various private companies, including banks, Travel Nursing HCA, and insurance entities.
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My role encompassed general office duties such as answering calls, directing inquiries, and maintaining comprehensive records database systems.
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I compiled and managed employees' timesheets and ensured compliance with state guidelines for HHA, CNA, and LPN reports.
Executive Office Manager
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In my capacity as an Executive Office Manager, I played a pivotal role in organizing office operations and procedures.
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My responsibilities included payroll preparation, correspondence control, and the design of effective filing systems.
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I successfully reconciled employees' payroll and tenants' monthly income and membership dues.
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Additionally, I demonstrated proficiency in restructuring membership databases using Microsoft Access and contributed significantly to the conceptualization and creation of AAUW's Clubhouse Courier and monthly newsletter using Microsoft Publisher.
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I managed AAUW's NYC website, led efforts in multimedia content and digital data visualization, and oversaw email correspondence and newsletters.
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My expertise extended to digital analytics, content strategy, audience targeting, video production, and live events management.
Office Manager | Marketing Manager
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In my role as an Office Manager and Marketing Manager, I excelled in managing staff and overseeing all office operations.
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I developed and maintained professional relationships with potential customers and attorneys, implementing marketing strategies for the practice.
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Additionally, I successfully undertook project management responsibilities for restructuring a new medical facility.
Operational | Administrative Specialist | Stores Clerk (Inventory Specialist)
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As an Operational and Administrative Specialist and Stores Clerk, I took on a multifaceted role involving supervision of employees and close collaboration with HR and Accounting departments.
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Managing the store's office operations, monitoring over 10,000 products, and maintaining customer accounts were integral aspects of my responsibilities.
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I implemented inventory management procedures, maintained accurate records, and conducted cost comparison research with vendors.
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Additionally, I processed requisitions, tracked products and supplies, and ensured efficient distribution of goods to employees for beautification of the airport premises.
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In summary, my diverse roles across various industries showcase my proficiency in administrative support, office management, marketing, and inventory control.
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My adaptability and expertise contribute to the smooth functioning and success of the organizations I have been a part of.
Experiences in Sales and Marketing:
Sales |Customer Service Associate
Oct. 2016 –June 2020
TJ Maxx - Harlem, NY |Sunrise, Florida
Supervisor| Macy's Seasonal Star Selling Ambassador (SSA) Nov. 2015 – Jan. 2016
Macy’s Department Stores, Coral Springs
Event Contractor – Sales Representative Aug. 2012- Dec. 2012
Victoria Mutual Building Society of Jamaica, Miami Gardens, Florida
Sales Representative Jan. 2009- Dec. 2009
Global Trans - Private Insurance| Real Estate||Financial Services, Bronx, New York
Evidence of Experience:
Sales | Customer Service Associate
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In my role as a Sales | Customer Service Associate, I consistently delivered excellent customer service, ensuring ongoing sales and high levels of customer satisfaction.
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I collaborated closely with customers to identify their needs and recommend suitable products to address their concerns.
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My responsibilities included processing point-of-sale purchases, maintaining a comprehensive understanding of the product offerings, and providing valuable assistance to managers on special projects, including the execution of Fronted override tickets for pricing.
Supervisor | Macy's Seasonal Star Selling Ambassador (SSA)
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As a Supervisor and Seasonal Star Selling Ambassador at Macy's, I played a key role in driving sales, demonstrating strong leadership, self-motivation, and decision-making abilities.
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I worked collaboratively with team members to ensure a positive impact on team dynamics and goals.
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My commitment to professional and courteous customer service was evident as I acknowledged and assisted customers in a friendly and helpful manner.
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I also supervised employees and assisted with price overrides for various departments, ensuring adherence to procedures, policies, and standards.
Event Contractor – Sales Representative
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In my capacity as an Event Contractor and Sales Representative, I successfully acquired new customers while providing courteous, prompt, and efficient services.
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I played a pivotal role in promoting customer awareness of Victoria Mutual Building Society Public Relations, contributing to the overall success of marketing initiatives.
Sales Representative
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As a Sales Representative, I collaborated directly with Senior Sales Directors to develop and implement effective marketing strategies to achieve organizational goals.
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My responsibilities included marketing to prospective clients for various services, working harmoniously with team members to enhance team dynamics and goals, and ensuring associates understood and followed all procedures, policies, and standards.
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In summary, my experience in sales and customer service spans various roles, each marked by a commitment to excellence, collaborative teamwork, and a customer-centric approach.
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I have consistently demonstrated strong leadership qualities and a results-oriented mindset in contributing to the success of the organizations I have been a part of.
Computer Competencies and Technical Skills
Knowledge and Understanding of:
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Novell Netware 6.0/6.5 Administration.
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Windows N.T. 4.0 workstation and server
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Microsoft and Macintosh Operating Systems
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Interface Design
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Understanding of Object-Oriented Programming
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Visual Basic 6.0/.NET
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C/C, and C++
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Unix
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Shell Scripting
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Structured Query Language (SQL)
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Active Directory
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File Marker
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SharePoint
Operating Systems:
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Windows 95/98-2000/2003/2007, 2010 Windows XP, Vista, Media center
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Windows N.T. 4.0 workstation and server
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Novell Netware 6.0/6.5 Administration
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Microsoft and Macintosh Operating Systems
Software:
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Microsoft Visual Studio 2003/2005 (VB.Net 2003/2005) and Windows NT. 4.0
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Microsoft Office Suite, Office 365 Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, Project, Sway, Teams, Calendar,…)
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Maple Soft for Mathematics
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Adobe Creative Suite
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MS Publisher
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The Internet
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MS Visio
Skills:
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Educational Technology · Business Process Improvement · Technology Support
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Project Management · Business Perspective; Principles of Information Technology and Team Collaboration · Information Technology · Office Administration ·
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Time Management · Leadership · Human Resources (HR) · Organization Skills · Problem Solving· Sales Processes ·
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Customer Service Management · Training · Human Resources (HR) · Organization Skills · Problem Solving · Management ·
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Administrative Assistance · Microsoft Office · Desktop Computers · Inventory Management · Microsoft Office
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Photoshop
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Windows N.T. 4.0 workstation and server
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PC and Macintosh Operating Systems
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Microsoft Office
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Outlook
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Publisher
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The Internet
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Novell Netware 6.0/6.5 Administration
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FileMaker Pro Administrator
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SharePoint Control Administrator
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Website Content Manager
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Parent Link Administrator
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Adobe Express
Languages
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HTML/CSS
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C++
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.Net
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Structured Program Design
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Object-Oriented Programming
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UNIX
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Dreamweaver
Leadership:
NON-FOR-PROFIT ORGANIZATION
American Association of University Women, New York City
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Former Board Member
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AAUW NYS Emerging Leader 2011
Lauderdale Lakes Middle Schools, Broward County Public Schools
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An employee of Year BCPS-LLMS 2023
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Coordinator, Mentoring Tomorrow's Leaders
Languages
Skills